Pundmann Guarantee

Warranty Terms for PUNDMANN Mobile Boilers

1. Subject of the Warranty

cmpny one Sp.z o.o., Ul. Bytomska 49, 42-674 Karchowice, Poland (hereinafter referred to as "cmpny one") provides a manufacturer's warranty for newly manufactured mobile boilers under the brand PUNDMANN (hereinafter referred to as the "Product") for a period of two years from the date of purchase, in accordance with the following terms and conditions. This warranty can be claimed by any purchaser in the supply chain, including dealers, the owner of the vehicle into which the Product is installed, and the workshop that performed the installation. However, cmpny one will only provide warranty service for a specific Product once to the first party who has lodged the respective warranty claims with cmpny one. The warranty period starts for the owner of the vehicle on the day the Product is installed in their vehicle, otherwise it starts on the day of purchase. These conditions for asserting warranty claims must be demonstrated by the respective claimant by providing copies of original invoices or other suitable documents. The following conditions describe the further requirements, processing, and scope of the warranty. Statutory warranty rights and other legal claims, regardless of their legal basis, remain unaffected.

2. Warranty Case

A warranty case only exists if the Product has an initial defect. An initial defect exists if the Product deviates from the agreed upon characteristics with cmpny one at the time of delivery to the initial purchaser, or from the characteristics that are necessary and customary for the agreed upon or ordinary use. The claimant must prove the existence of such an initial defect.

3. Warranty Services

Upon the occurrence and proof of a warranty case, cmpny one has the option to either provide the claimant with a defect-free Product free of charge or to refund the proven purchase price. If the claimant purchased the Product at a workshop as part of a repair or maintenance, the price for the Product must be separately indicated on the workshop invoice; otherwise, the refund of the purchase price is excluded. If cmpny one opts for a replacement, an equivalent, functionally identical, and defect-free part will be supplied, which may not fully correspond to the defective part in terms of model, type, and batch. The claims under this warranty are limited to the aforementioned services. Therefore, the warranty does not cover the repair of the defective Product or the replacement of corresponding repair costs, as well as expenses such as removal and installation costs and any consequential damages caused by a defect in the Product.

4. Warranty Procedure

Warranty claims must be made directly to cmpny one as the warrantor via the email address info@cmpnyone.com. All information on which the claimant bases their warranty claims, including a description of the defect or symptom, must be provided within the respective applicable warranty period in the provided contact form. Under this condition, the warranty period is also maintained if cmpny one later requests the claimant to provide further information or the defective Product (at the expense of cmpny one) for further verification of the warranty case. Once the claimant has proven the warranty case to cmpny one, cmpny one will inform them whether a defect-free Product will be delivered or the purchase price paid by the claimant will be refunded.

5. Exclusions from Warranty Coverage

The warranty does not cover defects and symptoms that do not result from an initial defect present at the time of delivery to the initial purchaser. This includes, in particular, the following causes: faulty installation, failure to observe maintenance instructions of the respective vehicle manufacturers, use of the Product for vehicles outside of normal road traffic or in vehicles for which the Product is not suitable according to cmpny one's published intended use, normal wear and tear, improper storage, processing, or other subsequent alterations to the Product, or other external influences.

6. Miscellaneous

These warranty terms and the warranty contract concluded on their basis are subject, to the extent legally permissible, to German law, excluding the UN Convention on Contracts for the International Sale of Goods. To the extent legally permissible, the place of jurisdiction for both parties is Schöpstal, Germany, as the registered office of cmpny one.